Returns and Exchanges Policy

1. Introduction

At RLJackets.com, we take great pride in your satisfaction and are dedicated to delivering a top-notch shopping experience. This Return Policy outlines how we handle returns, exchanges, and refunds to ensure your confidence and peace of mind.

By shopping on RLJackets.com, you agree to comply with the terms outlined in this policy. We urge you to carefully read and understand the details provided here.

2. Returns and Exchanges

2.1. Time Frame: You have a 20-day window from the date of receiving your jacket to request a return or exchange.

2.2. Initiating a Request: If you wish to return or exchange an item, you must start the process within 24 hours of receiving the jacket. The entire process should be completed within the 20-day time frame.

2.3. Return Locations: We provide return and exchange options through our warehouses located in USA, UK, and Pakistan.

2.4. Return Fees: For returns, a 25% service fee, based on the total order cost, will be deducted. The remaining amount will be promptly refunded to your original payment method once the jacket is received in our warehouse.

3. Order Cancellation

You may cancel your order within the first 24 hours from the time of placement. No cancellation fees will be applied during this period. However, after this time, your order may have entered processing, and a 25% service fee will be incurred.

4. Defective Products

In the unlikely event that you receive a product with defects, we are committed to addressing the issue promptly. To request an exchange for a defective item, please send a clear snapshot displaying the fault, a description of the problem, and your order number to info@rljackets.com. A member of our customer support team will reach out to guide you through the process.

5. Sizing Concerns

We understand the importance of a well-fitting jacket. If the jacket you received does not meet your size expectations, we offer a size exchange. Please contact us at info@rljackets.com, providing your order number, and our dedicated Customer Support team will assist you in finding the right size.

6. Instances Where Returns or Exchanges Are Not Applicable

While we strive to accommodate your needs, certain situations may preclude returns or exchanges:

1. If the fault is determined not to be the result of our actions, a return or exchange may not be possible.
2. Items that contravene our guidelines may not be processed for return or exchange.
3. Returning a product without a valid reason may incur shipping charges.
4. Customized jackets, created to your specific requests, are ineligible for return due to their unique nature.

7. Conclusion

RLJackets.com is committed to providing exceptional customer service and ensuring your interaction with us is as enjoyable as possible. If you have questions or concerns, please reach out to us at info@rljackets.com. Your satisfaction is our ultimate goal, and we are here to assist with any inquiries or issues you may encounter. Thank you for choosing RLJackets.com for your shopping needs.