Common purchase queries answered
Frequently asked Questions
Generally, outfits are available for delivery in the below mentioned times. For more accurate turnaround time info or priority order service please contact customer service.
Expedite: 2 to 4 days
Normal: 7 to 10 days
These are only estimated time frames and may vary during seasonal workload and peak periods. Final delivery time will depend on the product you are buying. Please contact customer service for more information on delivery time frame before placing your order.
We use FedEx, DHL and Skynet to ship to virtually any address in the world between 2 – 4 working days from the date of dispatch. Generally, all orders are dispatched from our warehouse as per turnaround time mentioned in section 1 above except when there is a delay from the supplier. Arctic Outfits cannot be held responsible for delays that may occur during transit or delays from the supplier, however we shall notify you if we are aware of any foreseeable delays, in which case we will offer you an alternative product or a refund.
Once your parcel has been shipped, it is not possible to alter the shipping address. If you need to make changes to your shipping address, please reach out to us within 48 hours of placing your order.
Yes you can track your parcel, to track the status of your order, you can visit the websites of our shipping partners, DHL and FedEx.
We take your security seriously. Rest assured, we do not store your credit card information on file. We utilize secure payment methods like Stripe and PayPal, which adhere to strict industry standards for handling and protecting your financial data
No, we do not charge sales tax.
Yes, we offer worldwide shipping; however, please note that we are unable to ship to Israel.
If you’ve ordered multiple leather jackets, we will do our best to ship them together in one package. However, please keep in mind that the availability and location of these jackets may affect whether they are shipped together or in separate packages. Rest assured, you will receive tracking information for each package to monitor their delivery.
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We Accept returns in these locations
Our Warehouse location
For more information please read our return and exchange policy.